§ 92-6. Records.
Filing. The grantee shall file with the County annually a copy, true and accurate, of maps
and/or plats of all existing and proposed installations (excluding customer house drop
installations) upon streets, highways and public ways. These maps and plats shall be kept
up to date on an annual basis. Copies of all rules, regulations, terms and conditions
established by a grantee as they relate to subscribers for the operation of a CATV system
under the franchise shall be filed with the County and at the local office of a grantee and
shall be available for inspection during normal office hours.
Officers. The grantee shall keep on file with the County Manager a current list of local
management personnel and the functional areas for which they are responsible. The list
shall be kept up to date and shall indicate the person who should be contacted by County
officials in the event of questions or problems. It shall also provide a means to contact the
appropriate personnel of the grantee in the event of an emergency, whether during or
after normal working hours.
Inspection. All books and records of a grantee relative to its subscribers and subscriber
revenues concerning its operations within the County, for the term of the franchise, shall
be made available for inspection and audit by the County Manager or his designee within
30 days after any request for such inspection or audit has been made. The County shall
have the right to inspect the grantee's records showing the gross annual revenues from
which its franchise payments are computed, and the right of audit and recomputation of
any and all amounts paid under the franchise shall be accorded to the County during
reasonable business hours and times.
Complaints. The grantee shall, immediately upon request, make available to the County
its records of customer complaints, including the name of the customer, date, nature of
the complaint, disposition and date of disposition. Such records shall also include
complaints from residents who are not customers.